TERMS OF SALES
These general conditions of sale are concluded on the one hand by the company AYUROM hereinafter referred to as "the seller" or "we" registered in the trade and companies register of Thonon Les Bains under the number SIRET 75379969100021 and on the other hand , by any natural or legal person hereinafter referred to as "the buyer" or "you" wishing to make a purchase via the website www.ayurom.fr.
Article 1: object
These general conditions of sale are intended to define the contractual relationship between SARL AYUROM and the buyer and the conditions applicable to any purchase made through the commercial site www.ayurom.fr belonging to SARL AYUROM, whether the buyer is professional or consumer. The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these general conditions of sale. These conditions of sale shall prevail over any other general or specific conditions not expressly approved by SARL AYUROM. SARL AYUROM reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
These General Conditions of Sale (known as "GTC") apply, without restriction or reservation, to any purchase of the following services: facial treatments, body treatments, massages and other services offered by the Service Provider to non-professional customers ( “Customers or the Customer”) on the website www.ayurom.fr
The main characteristics of the Services are presented on the website www.ayurom.fr. The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer. These T&Cs are accessible at any time on the www.ayurom.fr website and will prevail over any other document. The Customer declares to have read these GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure of the site www.ayurom.fr
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.
Article 2: Care services and gift vouchers
The purchase of treatments or gift vouchers cannot be modified or refunded. Unused services do not give rise to a reduction, deduction or refund. The Services are provided at the current prices listed on the website www.ayurom.fr, when the order is registered by the Service Provider.
The prices are expressed in Euros including VAT. The rates take into account any reductions that may be granted by the Service Provider on the website www.ayurom.fr.
These prices are firm and non-revisable during their period of validity but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time.
The prices displayed do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
The Customer may request an invoice by email when providing the Services ordered.
The validity of the treatment or the gift voucher is 1 year from the date of purchase. Exceeding the validity date of the treatment or the gift voucher entails its nullity. Gift vouchers can be made in our SPA every day according to the public opening schedule. In the event of cancellation of your treatment, you are required to notify us 48 hours before the treatment by telephone or email, otherwise your service or your gift voucher will be considered used. Please note that any delay on your part cannot be compensated.
Only Les Cornettes hotel guests have access to the relaxation area that is offered. It includes a swimming pool with a jacuzzi, a sauna and a hammam. Hotel guests can take advantage of it at any time during their stay, subject to availability.
Children over 4 years old can benefit from certain treatments. When children are hotel guests, they can only access the relaxation area from the age of 16. However, on request and subject to good behavior, access for these children can be tolerated accompanied by a parent. The bathrobes as well as the towels and slippers necessary for the treatment will be given to you upon your arrival at the SPA. We recommend that you book your treatment a week in advance to optimize the chances of obtaining the schedule that suits you best.
For the smooth running of the treatment, it is advisable to remove your jewelry. The establishment cannot be held responsible for forgotten objects.
For men's treatments, it is recommended to shave about one hour before the time of the treatment. Our massages are aesthetic and non-therapeutic well-being treatments. We kindly ask you to inform us about any particular health conditions or current medical treatments. We decline all responsibility in the event of medical contraindications, drug treatments, illnesses or pregnancies.
The actual duration of treatment takes into account preparation time. The accessories used by our beauticians have been disinfected beforehand. Linen is changed after each treatment.
ARTICLE 3 – ORDERS
It is up to the Customer to select on the website www.ayurom.fr the Services that he wishes to order, according to the following methods: the Customer must choose his Service on the Gift Vouchers page, add it to the basket, and follow the procedure for ordered. He will then receive an email with a voucher to download and print, he will have to fill it in, indicating the order number and the date of purchase.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.
Any order placed on the site www.ayurom.fr constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
ARTICLE 4 – PAYMENT CONDITIONS
The price is paid by secure payment. The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider, involved in banking transactions carried out on the www.ayurom.fr site. Payments made by the Customer will only be considered final after actual collection of the sums due by the Service Provider.
The Service Provider will not be required to provide the Services ordered by the Customer if the latter does not pay the full price under the conditions indicated above.
ARTICLE 5 – PROVISION OF SERVICES
The Services ordered by the Customer will be provided according to the following terms: the Customer will receive an email following his order with a voucher to download and print, he must complete it, indicating the order number and the date of purchase.
If the Services ordered have not been provided within 7 days after the indicative date of supply, for any reason other than force majeure or the fact of the Customer, the sale of the Services may be canceled at the written request of the Customer. under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.
The Customer agrees to check in his inbox and in his spam if the order email has been received.
In the event of a specific request from the Customer concerning the conditions for the provision of the Services, duly accepted in writing by the Service Provider, the related costs will be the subject of specific additional invoicing at a later date. In the absence of reservations or complaints expressly made by the Customer upon receipt of the Services, these will be deemed to comply with the order, in quantity and quality.
The Customer will have a period of 15 days from the provision of the Services to issue complaints by email or by post, with all the supporting documents relating thereto, to the Service Provider.
No claim can be validly accepted in the event of non-compliance with these formalities and deadlines by the Customer.
The Service Provider will reimburse or rectify as soon as possible and at its expense the Services whose lack of conformity has been duly proven by the Customer.
ARTICLE 6 – RIGHT OF WITHDRAWAL
Given the nature of the Services provided, orders placed by the Customer do not benefit from the right of withdrawal.
The contract is therefore concluded definitively as soon as the order is placed by the Customer according to the methods specified in these GCS.
ARTICLE 7 – RESPONSIBILITY OF THE SERVICE PROVIDER – GUARANTEES
The Service Provider guarantees, in accordance with the legal provisions and without additional payment, the Customer, against any lack of conformity or hidden defect, resulting from a defect in the design or realization of the Services ordered under the conditions and according to the following methods: Provisions relating to legal guarantees Article L217-4 of the Consumer Code “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to defects of conformity resulting from the packaging, assembly instructions or
of the installation when it has been charged to it by the contract or has been carried out under its responsibility. »
Article L217-5 of the Consumer Code
“The property is in accordance with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer
in the form of a sample or model;
– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article L217-16 of the Consumer Code.
“When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. In order to assert his rights, the Customer must inform the Service Provider, in writing (email or post), of the existence of defects or lack of conformity.
The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 30 days following the observation by the Service Provider of the defect or defect. This refund can be made by bank transfer or check. The Service Provider's guarantee is limited to reimbursement of the Services actually paid for by the Customer.
The Service Provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider's site comply with the regulations in force in France. The Service Provider cannot be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for the choice of the Services requested, to verify.
The responsibility of the IT service provider and the host, can in no way be engaged in the event of failure or interruption of the Service Provider's site.
ARTICLE 8 – PERSONAL DATA
The Customer is informed that the collection of his personal data is necessary for the sale of the Services and their realization and delivery, entrusted to the Service Provider. These personal data are collected solely for the execution of the service contract.
Collection of personal data
The personal data collected on the www.ayurom.fr website are as follows:
When creating the Client / user account:
Surnames, first names, postal address, telephone number and e-mail address.
As part of the payment of the Services offered on the site www.ayurom.fr, it does not record financial data relating to the bank account or the credit card of the Customer / user.
Recipients of personal data
Personal data is reserved for the sole use of the Service Provider and its employees. The data controller is the Service Provider, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data.
Data retention period
The Service Provider will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.
Security and privacy
The Service Provider implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.
Implementation of the rights of Customers and users
Pursuant to the regulations applicable to personal data, Customers and users of the www.ayurom.fr website have the following rights:
They can update or delete the data concerning them in the following way: if they have created an account, by logging into their account.
They can delete their account by writing to the email address indicated in article 9.3 "Data controller".
They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data controller".
If the personal data held by the Service Provider is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 "Data Controller".
They may request the deletion of their personal data, in accordance with the applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller".
They can also request the portability of the data held by the Service Provider to another service provider.
Finally, they can object to the processing of their data by the Service Provider.
These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above. The controller must provide a response within a maximum of one month.
In the event of refusal to grant the Customer's request, the latter must be motivated.
The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Service Provider. He will always be able to withdraw his consent at any time by contacting the Service Provider (contact details above) or by following the unsubscribe link.
ARTICLE 9 – INTELLECTUAL PROPERTY
The content of the www.ayurom.fr site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
ARTICLE 10 – APPLICABLE LAW – LANGUAGE
These T&Cs and the resulting operations are governed by and subject to French law.
These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 11 – DISPUTES
For any complaint, please contact customer service at the postal or email address of the Service Provider indicated in ARTICLE 1 of these GCS.
The Customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.
The Client is also informed that he can also use the Online Dispute Resolution platform.
All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.
Restriction of processing
Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.